10 communication skills and their importance

Having good communication skills can very significantly shape our life and lead it to success. In the article we show you some of the most interesting.

Written and verified by the psychologist Montse Armero on October 22, 2021.

Last update: October 22, 2021

Communication skills are those capabilities that allow us to communicate with other people. Thanks to them we transmit our message in a much more effective way. Some examples known to most could be the ability to argue or express ourselves clearly and concisely.

Developing good communication skills is essential in many areas of life. Thus, it is practically essential to know how to communicate adequately with others at work level. Or let’s also think about the importance of communication in coexistence or with our friends.

Like it or not human beings are social beings and we are constantly communicating. Even if we don’t say anything, non-verbal language speaks for us. For this reason, it is important that we are aware that communication represents an important factor and that it is interesting to promote it as much as possible.

The most important communication skills

Although there are different communication skills, we are going to tell you about the 10 that we consider most interesting to develop.



1. Active listening

To be a good communicator you need to be a good listener. Therefore, pay attention to your interlocutor, interact with him, be patient, be respectful and reflect with your words how the other person feels.

Knowing how to listen is key. Part of empathy is listening carefully to the other person’s message.

2. Assertive communication

Assertive people express their opinions appropriatelyThey defend their interests without aggressiveness, clarify mistakes, know how to say “no” and admit their mistakes.

3. Empathy

To develop your empathy, there is nothing like keeping in mind the vision of the world of the other. You have to be close, ask delicately and express your own feelings.

4. Suitability for the receiver

The best communicators know how to adapt their words to their interlocutor. For example, if we are doctors, we will not communicate the same with our patient, with whom we will have to use more informative language, than in a conference with other colleagues.

5. Verbal behavior

Our speech is not represented only by the words we use. There are aspects as important as the use of the appropriate tone, a medium volume of voice or respect the turn to speak.

6. Non-verbal language

A good use of non-verbal communication will improve our speech. Have direct, but not challenging, eye contact, open gestures, and a relaxed posture that will bring coherence to our words.

7. Trust

Being a good communicator implies transmitting our speech with confidence. This will be as far from arrogance as indecision. A confident person speaks calmly, with a firm tone and focused on what he wants to convey.

8. Be concise

A good communicator uses language in an almost surgical way and goes straight to the point. Talking excessively without a clear and structured goal is distracting and distances our interlocutor, so the maxim that “less is more” it can be very useful.

9. Open your mind to improve your communication skills

If you want to master your communication skills, a good point to keep in mind is not to judge your interlocutor and be able to understand their point of view, even if you do not share it. Respect for the opinion of the other will broaden your conception of the world and it will help you communicate better.

10. Use the right medium

Currently, there are many means by which we can communicate. Nevertheless, it is very important that we know how to choose the right one to communicate what we mean.

Thus, for example, if we have to announce a salary reduction, it will be much more appropriate to communicate it in person than by email or by WhatsApp.



What impact do communication skills have on our lives?

Being a good communicator can open the doors to a successful work life. First, because we will be more decisive in any job interview and personnel selection process.

Second, because most likely, when we occupy our position we will resolve conflicts more efficiently. Instead, poor communication will lead to misunderstandings and frustration.

And not only in the workplace. Poor communication can take us away from loved ones and it can have negative consequences.

For example, someone who expresses his opinions without regard to whether he is hurtful or cannot make others turn away from him. Another example would be the person who does not listen to what is explained to him, because he is not interested and does not even hide it. Someone like that is very likely to end up being rejected.

Human relationships are based on communication, so assertiveness is the way to improve the bond.

Improving your communication skills is possible

Given the importance of communication skills, from these lines we want to encourage you to develop yours as much as possible. Being a good communicator is not something we can learn overnight, but fortunately we can improve over the years.

How to start? It’s as simple as focusing on a single skill; the one that is easiest for you. It may be active listening, paying more attention to your non-verbal language, or improving your assertiveness.

Focus on just one and be aware of how you use it when interacting with others. Read books, watch videos online, or attend a seminar that works on it. Put your theoretical knowledge into practice and you will see how in a few months your communication skills increase.

You will surely observe how progressing in one of your communication skills makes you more aware of the others. Keep putting the theory into practice and your communication will improve significantly.

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